David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Czech/Slovak-speaking Customer Representative to join their teams in Athens.
Position: Customer Service Representative
Location: Athens, Greece
Employment type: Full-time
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
- Handle all incoming contacts from customers of a retail company through various channels (phone, email and chat)
- Develop your knowledge continuously to effectively answer customer queries and resolve potential issues
- Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
- Make sure that great levels of client service is delivered at all times and ensure a positive experience.
REQUIREMENTS:
- C1 level of Czech/Slovak and English, both oral and written
- Passionate about customers and customer service
- Problem-solving skills
- Upbeat and positive attitude
- Ability to cover night shifts on rotation with colleagues
- Ability to identify, apply and explain your product and/or service expertise with clarity.
BENEFITS:
- Excellent remuneration package
- Relocation support with accomodation for employees from abroad
- Gym on-site with a Personal Trainer's support
- Retention bonus
- Meal cards
- Performance bonus
- Night shift allowance
- A dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
