Client Officer [Switzerland]


 

Client Officer on a fixed-term contract :

Full-time as soon as possible.

Indeed applications will NOT be considered, please send all your details through our website as requested below.

Job Description :

Would you like to actively participate in the launch of a new digital banking service offering?

Swiss4.0 S.A. is a regulated FinTech company by the FINMA (Swiss Financial Market Supervisory Authority) that seeks to provide a one-stop digital solution for banking services such as money transfers (SWIFT, SEPA, instant international transfers…), a premium debit card program and lot more in the future.

We are looking for a Client Officer who will provide the best customer service for our clients.

Duties and Responsibilities :

General duties

  • Ensuring a positive, professional, and great client service experience.
  • Managing client inquiries via phone, email, and text message.
  • Understanding client needs to solve their problems efficiently and proactively.
  • Directing client complaints or complex queries to relevant departments in a timely manner.
  • Providing clients with technical assistance on products and services.
  • Documenting calls and filing written reports.
  • Reporting to a group manager and working with the team to achieve targets.
  • Attending meetings and training programs.

AML inquiries

  • General Front support to the Compliance Department on KYC/AML inquiries.
  • Contacting the clients in relation to queries such as: account opening clarifications, client due diligence (name screening, transaction monitoring) and KYC/ client data updates.
  • Ensure appropriate filing of documentation and/or clarifications obtained.
  • Promptly notify the Compliance Department of any issue raised during the client onboarding process.

Business development

  • Identifying potential client services concerns and facilitating proactive intervention steps.
  • Keeping track of new products on offer, as well as emerging trends in client services.
  • Recommending product improvements based on client services feedback.

Your Profile :

  • Banking training or equivalent.
  • Knowledge of KYC/AML Swiss standards.
  • Certification in customer relations, customer services, or similar would be advantageous.
  • French, English and/or German as a mother tongue and an excellent level in another of these languages is an asset.
  • 2-3 years of experience in client services in Finance.
  • Exceptional ability in providing professional, efficient, and friendly client services.
  • Client service oriented with a constant concern for quality.
  • Advanced ability to provide technical assistance, resolve issues, and recommend improvements.
  • Fast learner and ability to quickly become familiar with new IT systems.
  • Good knowledge of MS Office (Word, PowerPoint, Excel, Outlook, Teams).
  • Swiss Domicile.

Does your profile match?

Apply for this position now by sending your complete application (CV, Cover letter & Diplomas) via our website under the "Client Officer" tab :

https://career.swiss4.com/?position=client_officer

All external applications to our site will NOT be considered.

Job Types: 100%, Permanent

Ability to commute/relocate:

  • 1204 Geneva, GE: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Do you live in Geneva or nearby in Switzerland? (Home office is accepted only for punctual exceptions)

Language:

  • French (Required)
  • English (Required)
  • German (Preferred)

Work Location: In person

Sponsored Ads


 

.

Previous Post Next Post

نموذج الاتصال